We remain committed to helping our Members—and now first responders and key healthcare personnel—with roadside service that is second to none. Our trained technicians are on the road 24/7, performing needed services like towing, flat tire repairs, delivery of emergency fuel, mobile battery checks, re-entry due to lockouts, and even minor mechanical adjustments.
We’ve implemented the following new temporary service protocols for our roadside assistance program—implemented for your safety and the safety of our technicians—which further allow us to meet social distancing and health guidelines, as counseled by the CDC and WHO.
- We have temporarily suspended giving drivers and their passengers a ride in the cab of the tow truck, should their vehicle need to be towed.
- Road service technicians will need to limit physical contact during service calls, remaining contact-free.
- Should your vehicle need to be towed and you’re unable to secure a ride on your own, our dispatch team will work with you to secure transportation.
- Prescreening health questions will need to be asked and answered so we can confirm and coordinate your service call.
We thank you for your understanding related to these new protocols.