AAA MEMBERSHIP UPDATES

From the office of
Tim Condon,
President & CEO

March 30, 2020

It’s been an unprecedented last few weeks as the world wrestles with the effects of COVID-19 (coronavirus). This is unlike anything any of us have experienced before, and we are doing our very best to find ways to continue to serve you while keeping your safety, and that of our employees, a priority.

Amid the uncertainty of this rapidly evolving situation, just last week we made the difficult decision to temporarily close our branches in our effort to help mitigate the spread of COVID-19. This action was taken out of caution for the health and well-being of you, our Members, and our employees. It was not an easy decision to make, and we certainly appreciate your patience and understanding as we enable alternative ways to provide you high-quality service and support.

As this situation changes, we will continue to find new ways to serve you and keep you updated on those changes.

For urgent matters, please give us a call.

Here are the numbers to use to reach us for more immediate service requests:

Roadside Assistance

1-800-222-4357

Member Services

1-800-922-8228

Member services available on the web and on our app.

Given our branch closures, I’d like to encourage you to use our secure AAA Mobile app and AAA website which are available 24/7. Through these tools you can complete most Member services, including:

  • Request Roadside Assistance, including car battery service nearly anywhere you are
  • Manage Your Membership, including renewals and account updates
  • Manage Your Insurance, including payments, account updates, and getting quotes
  • Service Your Vehicles by finding AAA-approved auto repair centers near you
  • Detect Identity Threats by signing up for your free protection plan
  • Save Money by taking advantage of Member-only discounts

Visit our website for more information, and stay connected by downloading our free AAA Mobile app.

Adjustments to roadside assistance operations.

Our AAA Roadside Assistance remains in operation across all of our states, and you can continue to request service from the AAA Mobile app, from our website, as well as by calling 1-800-AAA-HELP (1-800-222-4357). As always, whether you’re the driver or just a passenger, you can trust our trained technicians to perform the services needed to help get you back on your way.

We are making some adjustments to our operation and taking additional measures for your protection and the protection of our technicians and service providers. Effective immediately, Members (and any other vehicle occupants) will temporarily not be able to ride in the cab of our tow trucks so as to better meet social distancing and health guidelines. Road service drivers will also need to remain contact-free with Members during service calls.

We apologize for any inconvenience this may cause, and thank you for understanding.

New curbside service at our Auto Repair Centers.

Our AAA-owned Auto Repair Centers—located throughout Northern California, Nevada and Arizona—will remain open at this time for your vehicle’s service and repair needs. We’ve modified our service experience to provide a contact-free interaction by implementing a no-waiting policy within our lobbies, establishing the convenience of curbside drop-off and pick-up, and increasing other measures for your safety and that of our technicians.

Appointments are recommended and can be scheduled by calling your local repair center (click here to find the shop nearest you or to make an online appointment request).

Your safety on the road is important to us, and that means continuing to take care of needed maintenance and repairs on your vehicle. This new curbside drop-off procedure provides you with a much safer customer experience while allowing you to get your vehicle back safely on the road.

Stay better informed by permitting us to stay in touch.

If you have not done so already, I urge you to please take a moment to confirm your Membership information is up-to-date by visiting AAA.com. This will help ensure you continue to receive important Member communications from us.

For those of you who have not yet opened your online account, setting up your account is easy. Just click here to get started (and make sure you have your Membership card handy).

You can count on us, just as Members have for 100+ years.

AAA has been serving Members for over 100 years, in good times and bad, and the peace of mind that Members have come to expect from us continues. While we are making adjustments to the way we deliver service to Members, we remain committed to providing the highest quality service possible.

Thank you for your continued support as we navigate this challenge, together.

March 25, 2020

AAA Owned Auto Repair Centers

Open for business, with new curbside drop-off/pick-up service.

Our AAA owned and operated Auto Repair Centers—located in Northern California, Arizona, and Nevada—remain open at this time for your vehicle’s service and repair needs. Plus, we’ve now added the convenience of curbside drop-off and pick-up.

The health and safety of our Team Members (employees), AAA Members, and customers remains our top priority.  That’s why we have now modified our service experience to reduce face-to-face interactions and get you back home as swiftly as possible.  These new protocols include a no-waiting policy for our lobbies, along with increased measures for your safety and that of our technicians. 

Additional details:

  • Appointments are recommended and can easily be scheduled by calling one of our local repair centers (click here to find the shop nearest you); Arizona locations also offer online appointment scheduling.
  • Our new curbside drop-off service allows you to drive your vehicle into the parking lot, where you will be met by one of our Team Members.
  • Transportation from our centers—and back upon service completion—will need to be coordinated by you. (In certain circumstances, a complimentary Lyft rideshare can be arranged.)

In order to keep your car clean and you further protected:

  • We’re using steering wheel covers, seat covers, and floor mats on every serviced vehicle; and
  • Our technicians and service advisors are trained to sanitize their hands after use or when taking possession of keys to all vehicles.

Your safety on the road is important to us, and that means continuing to take care of needed maintenance and repairs on your vehicle.  These new changes will provide you with a much safer service while maintaining social distancing guidelines and reduced interactions at all times.

March 18, 2020

We are temporarily closing all of our branch locations to the public.  

These are difficult and uncertain times. AAA is taking action so we can support you as challenges emerge.  

We have made the decision to close our branches to Members to help mitigate the spread of the Coronavirus (COVID-19). The health and safety of our employees and Members is our top priority. 

We are still providing roadside assistance.

Our roadside assistance continues to operate. If you need assistance, here is our contact information (you can also use the AAA Mobile App):

Our employees are still here for you.

For Membership, Insurance, Travel, and other service needs (including making payments on your Membership and/or Insurance policies), you can reach us online, by phone, or through the AAA Mobile app. 

Our car repair locations remain open.

We suggest that you call the service center to make an appointment. You can visit AAA.com to find a center near you.

Here are other ways to contact us:

Insurance Service, Claims & Bill Pay:

DMV / MVD Services:

Travel Services:

AAA Mobile App: (download here)

  • Automated roadside assistance
  • Most general AAA services

AAA has been caring for Members for over 100 years. We are here for you now.

We will communicate with you as soon as we have more relevant information, and we'll regularly update AAA.com with changes to our services and operating hours.

March 13, 2020

Dear AAA Member,

We're here to serve you.

As the spread of the novel coronavirus (COVID-19) continues to have an increased impact on our communities, we believe it’s important to take a moment to evaluate the situation and better understand appropriate levels of concern and response. As such, I wanted you to know we have taken precautions to maintain a healthy and safe environment, should you call us for roadside service, or need service in any way.

Our hearts go out to all those who have been affected. The health and safety of our Members, Team Members (employees), and communities is our highest priority. Our actions are informed by the CDC (the Centers for Disease Control and Prevention) and WHO (the World Health Organization), along with guidance from local and U.S. government and public health agencies. This situation is very much in flux, and conditions may change and change quite quickly. We feel staying informed is very important, especially should new protocols be issued.

For your continued convenience, in order to stay in contact with us and seek needed services, you'll find many AAA services by visiting us online at AAA.com, by calling our Member Services Center at 1-800-922-8228, and/or through our AAA mobile app.

We appreciate your understanding and efforts as we help to keep everyone in our communities happy, safe, and healthy. Stay well, and as always, thank you for being a AAA Member.

Roadside Assistance Update:

AAA takes Member safety very seriously.

  1. If you are feeling unwell or have been in contact with a COVID-19 infected person please advise us, and also advise the responding service provider.
  2. Should that be the case and your vehicle needs to be towed, we ask that you arrange for alternate transportation—for you and your passengers—instead of riding in the tow truck, so that we may keep other AAA Members and our service providers safe.
  3. Additionally, for your protection, our warm greetings will not include a hand shake at this time.  

AAA is committed to continuing to provide the top-quality service you expect during this challenging time, and we thank you for being a Member and understanding.