Why am I receiving a new policy number?
Because we are moving to a new computer system and to prevent confusion with existing policies on old systems, we have to issue a new number that is associated to the new system.
Will my policy term, limits, or coverage change?
No, there will be no changes to your term, limits, or coverage. These critical policy elements will continue as per your current policy. If you wish to make any changes to your limits or coverage, you can do so by contacting your local agent or call us at 800-922-8228.
Why are you changing the billing plan?
For Members with a California AAA Car policy that has a 7 digit policy number (not starting with “PAA”), we listened to your feedback and to be more consistent with industry standard billing practices, we no longer offer a plan with unequal monthly payments. Our new plans have equal payments with flat installment fees.
Will my Home, Renter’s, Condo, or any other of my AAA insurance products be affected by this change?
Not at this time. Only our auto insurance policies for Northern California are affected at this time. Eventually we may move other policies to new systems. If we do, you will receive advance and separate notifications from us.
Why did I get notified that my Automatic Payment Plan isn’t carrying over to my new policy? What do I need to do to continue in automatic payment?
If you signed up for automatic payment through our website anytime since June 2010, our new system is unable to transfer this Automatic Payment Plan to your new policy. We apologize for the inconvenience. In order to continue in automatic payment, you’ll need to call us at 800-922-8228 to re-enroll. Please call before your renewal date. That date is found on your “Auto Insurance Renewal Offer Notice,” which is included in your renewal pack mailed to you about 30 days before your renewal date.
Why did I get notified that I have to change my home banking details with my bank/financial institution? How do I change my home banking details with my bank / financial institution?
Because your policy number is changing and our payment address is changing, you will need to visit your financial institution’s website and update your AAA account information. Using the new policy number we send you in your renewal pack, update your policy number on your home banking website. Also, update the AAA payment address to: PO Box 60277, Los Angeles, CA 90060-0277.