If you are receiving an error message that states you have entered your policy number incorrectly, attempt to enter it again without the given hyphen (-) on your billing statement (example: AB12345) or without the beginning (PAA) if your policy begins with these letters. For homeowners policies, omit the beginning (HO) (example: 1234567).
Please note if your insurance policy includes a past due amount or is paid in full, AAA.com will state the policy number is incorrect. In that case, contact our AAA Member Services Center at (800) 922-8228 (option 1) to make a payment.
If the above procedures do not allow you to view your policy billing information - and your policy is not past due or paid in full - please call Website Support at (888) 929-2911.