AAA inspectors carefully evaluate every lodging establishment listed in the TourBook® guides, including Bed and Breakfast inns. AAA monitors Member satisfaction through surveys and your comments. AAA rating criteria reflect your needs and expectations and the design and service standards determined by the lodging industry. Additionally, we maintain an open dialogue with individual establishment operators, the American Hotel and Motel Association and most major lodging chains.
Lodging Evaluation Criteria
Properties listed by AAA are required to provide clean and well-maintained facilities throughout, a hospitable staff and a well-kept appearance. Each guest room is required to have: comfortable beds and good quality bedding, locks on all doors and windows, comfortable furnishings and pleasant décor, smoke detectors, adequate towels and supplies, at least one chair, and adequate illumination at each task area.
AAA's Diamond Ratings
After the minimum set of standards are met a property is assigned a diamond rating reflecting the overall quality of the establishment. The ratings range from one to five diamonds and reflect the physical and service standards typically found at each diamond level.
The ratings classification represents the physical design and level of services provided by the property. For example, a motel offers limited services and recreational facilities. A resort hotel offers extensive guest services and recreational facilities. AAA only compares properties to like properties.
A few properties are listed without a rating. They were either under construction or undergoing such a substantial renovation at publication time that it was impossible to assign an accurate rating. In addition, an "FYI" rating indicates a property that has not been inspected or does not meet the minimum listing requirements. The property is listed only as a service to our Members.
AAA Official Appointments Lodgings
and restaurants approved by AAA are eligible for our Official Appointment Program, which permits the display and advertising of the AAA emblem. Official Appointment properties have shown a special interest in serving AAA Members. This helps our Members find accommodations on which they can depend. In addition, an Official Appointment hotel may choose to offer AAA Members up to two special amenities, such as, room upgrade, early check in, high-speed internet, or free breakfast. Such amenities will be noted in the listing.