Shortly after filing a claim, you will receive a confirmation letter that includes your adjuster's name and phone number. You may also call our claims customer service at (800) 922-8228. Adjusting staff is available 8:30 a.m. to 5:30 p.m., Monday through Friday. Motorcycle insurance adjusting staff is available 7:30 a.m. to 4:30 p.m., Monday through Friday.