FAQ - My AAA
Why am I receiving a new policy number?
Because we are moving to a new computer system and to prevent confusion with existing policies on old systems, we have to issue a new number that is associated to the new system.
Will my policy term, limits, or coverage change?
No, there will be no changes to your term, limits, or coverage. These critical policy elements will continue as per your current policy. If you wish to make any changes to your limits or coverage, you can do so by contacting your local agent or call us at 800-922-8228.
Why are you changing the billing plan?
For Members with a California AAA Car policy that has a 7 digit policy number (not starting with “PAA”), we listened to your feedback and to be more consistent with industry standard billing practices, we no longer offer a plan with unequal monthly payments. Our new plans have equal payments with flat installment fees.
Will my Home, Renter’s, Condo, or any other of my AAA insurance products be affected by this change?
Not at this time. Only our auto insurance policies for Northern California are affected at this time. Eventually we may move other policies to new systems. If we do, you will receive advance and separate notifications from us.
Why did I get notified that my Automatic Payment Plan isn’t carrying over to my new policy? What do I need to do to continue in automatic payment?
If you signed up for automatic payment through our website anytime since June 2010, our new system is unable to transfer this Automatic Payment Plan to your new policy. We apologize for the inconvenience. In order to continue in automatic payment, you’ll need to call us at 800-922-8228 to re-enroll. Please call before your renewal date. That date is found on your “Auto Insurance Renewal Offer Notice,” which is included in your renewal pack mailed to you about 30 days before your renewal date.
Why did I get notified that I have to change my home banking details with my bank/financial institution? How do I change my home banking details with my bank / financial institution?
Because your policy number is changing and our payment address is changing, you will need to visit your financial institution’s website and update your AAA account information. Using the new policy number we send you in your renewal pack, update your policy number on your home banking website. Also, update the AAA payment address to: PO Box 60277, Los Angeles, CA 90060-0277.
Payments for AAA insurance policies are accepted online with the use of a Visa or Mastercard credit/debit card and provided your policy is not in a past due status or paid in full. To make your payment, you must first sign in with your email address and password. If you have not registered with AAA.com, please take a moment to do so. Once signed in, you may click on "Make A One Time Insurance Payment" link, and enter the following information:
| 1. | Product Type (Auto Insurance/Home Insurance) |
| 2. | Policy Number (no spaces or dashes) |
| 3. | Zip code (from address corresponding with policy) |
| 4. | Click "Continue" |
Please note that if your policy is past due, you will not be able to view or make a payment online. To make your payment by phone, please call our contact center at (800) 922-8228.
A: Auto insurance policyholders have two ways to sign up:
- Contact a AAA Insurance agent directly.
- Contact your local bank to setup automatic payments through Bill Pay or through Home banking directly from your checking or savings account.
Please note: If you sign up for automatic payments through an agent, it will not take effect for six to eight weeks. You must make a separate payment as normal until your bill indicates your policy has been set up on the automatic payment program.
Home insurance policyholders have three ways to sign up:
- Log in AAA.com and click Sign up for Automatic Insurance Payments under Quick Links on the right.
- Contact a AAA Insurance agent directly.
- Contact your local bank to setup automatic payments through Bill Pay or through Home banking directly from your checking or savings account.
Please note: If you sign up for automatic payments through an agent, it will not take effect for six to eight weeks. You must make a separate payment as normal until your bill indicates your policy has been set up on the automatic payment program.
To change your email address:
| 1. | Enter your registered email address and password. Click "Sign In." |
| 2. | You are now looking at the page "My AAA," a page that contains your personal information for your Membership, and allows you to manage your profile and product information, as well as perform important tasks like pay your insurance. |
| 3. | Enter all required information including your current password for your AAA.com account and your new email address. |
| 4. | Click "Continue." |
A confirmation email will be sent to your new address. You may begin using your new email address to login to AAA.com.
If you are having difficulty completing this change, please call our Web Support Team at 1-888-929-2911.
Our new website has been designed with you in mind. AAA.com now gives our users the ability to change their contact information online. Listed below are instructions on how to change your address online.
| 1. | Enter your registered email address and password. Click Sign In. You are now on your "My AAA" page. |
| 2. | Scroll down to "Contact Information" and click the link Change under your current address. |
| 3. | Enter all required information. Click Save. |
If you are having difficulty completing this change, please call our Web Support Team at 1-888-929-2911.
AAA strives to provide our Members with exceptional service and are happy to assist you with how to change your password online. Changing your password online is a simple process, but you may need to refer to these instructions in the future.
To change your password:
| • | From the AAA.com homepage, click Forgot Your Password? |
| • | Enter the email address you originally used to register. |
| • | AAA.com will automatically send you an email with instructions how to reset your password to login. Look for an email from webmaster@aaaemail.com with subject "Activate New AAA Password." |
| • | Click on the link provided |
| • | Follow the instructions provided in the new web browser that appears. |
| • |
If you forgot the answer to your question you provided when establishing your online profile, click "Forgot Your Answer?" Please note clicking "Forgot Your Answer?" will prompt you to establish a new profile. Here, you may use your same email account or a different one if preferred. Please write down the password and reminder answer you provide and keep in a safe location for your protection. |
| • | Enter and re-enter a new password you would like to use for your profile. Please write down this information and keep it in a safe location so you may refer to it if needed. |
How to change or update your existing password:
| • | Sign-in using your email address and password |
| • | Once in "My AAA," click Change Password next to "Password" under the heading "Password and Security Question." |
| • | Once in "My AAA," click Change Password next to "Password" under the heading "Password and Security Question." |
| • | Enter your existing password then enter and re-enter your new password |
| • | Your new password must contain between 7 and 15 characters with a combination of letters and numbers. |
| • | Click Save. |
If you experience any problems while following these procedures, please respond to this message or call us directly at 1-888-929-2911.
You can view your Member Renew information on AAA.com. Sign-in, or register to sign-in then sign-in, and you will be brought to “My AAA”. If you have already enrolled in Automatic Renewal, you will see a message indicating your enrollment date next to your Membership expiration date in the Membership Info section.
When you enroll in Automatic Membership Renewal online, please note it may take 3 to 5 days before the note appears in your “My AAA” section.
Registration (2)
Registration is required in order to access AAA Members-only area on the website.
If you joined:
- Online, you should have received your membership number right away and can access our online services using that number on the online registration.
- Through the mail, you will need to wait to receive your permanent membership card to access our online services.
- Through one of our sales representatives, you were given a temporary number to use for emergency roadside services. You will need to wait to receive your permanent membership card, to access our online services.
To register online once you have your AAA Membership card, you may click "Register" from our home page and follow the on-screen instructions. You must have a valid email address for this process as our system must verify your email address account before your registration is fully active.
If you have any questions regarding your AAA Membership, you may call our contact center at 1-800-922-8228 or visit your local AAA branch office. Find a local off at AAA.com/offices. For technical questions regarding AAA.com or your online registration, please call our AAA Web Support Team at 1-888-929-2911.
Once your membership is purchased and the option to register is passed, you are unable to register again until you receive your card in the mail. If this is an urgent matter, please contact our support help at (888)929-2911.
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