TourBook® guides hotel and restaurant listings that include a red AAA logo and whose diamond ratings appear in red, participate in the AAA Official Appointment program.

We appreciate any and all feedback about hotels, restaurants, campgrounds and attractions listed in the AAA TourBook® guides.

To begin, go to our AAA Ratings Feedback Form. You'll need to register and sign in to our website to submit the form. We may contact you to follow up on certain issues, but if you'd rather not be contacted let us know as part of your comments.

AAA inspectors carefully evaluate every lodging establishment listed in the TourBook® guides, including Bed and Breakfast inns. AAA monitors Member satisfaction through surveys and your comments. AAA rating criteria reflect your needs and expectations and the design and service standards determined by the lodging industry. Additionally, we maintain an open dialogue with individual establishment operators, the American Hotel and Motel Association and most major lodging chains.

Lodging Evaluation Criteria
Properties listed by AAA are required to provide clean and well-maintained facilities throughout, a hospitable staff and a well-kept appearance. Each guest room is required to have: comfortable beds and good quality bedding, locks on all doors and windows, comfortable furnishings and pleasant décor, smoke detectors, adequate towels and supplies, at least one chair, and adequate illumination at each task area.

AAA's Diamond Ratings
After the minimum set of standards are met a property is assigned a diamond rating reflecting the overall quality of the establishment. The ratings range from one to five diamonds and reflect the physical and service standards typically found at each diamond level.

The ratings classification represents the physical design and level of services provided by the property. For example, a motel offers limited services and recreational facilities. A resort hotel offers extensive guest services and recreational facilities. AAA only compares properties to like properties.

A few properties are listed without a rating. They were either under construction or undergoing such a substantial renovation at publication time that it was impossible to assign an accurate rating. In addition, an "FYI" rating indicates a property that has not been inspected or does not meet the minimum listing requirements. The property is listed only as a service to our Members.

AAA Official Appointments 
Lodgings and restaurants approved by AAA are eligible for our Official Appointment Program, which permits the display and advertising of the AAA emblem. Official Appointment properties have shown a special interest in serving AAA Members. This helps our Members find accommodations on which they can depend. In addition, an Official Appointment hotel may choose to offer AAA Members up to two special amenities, such as, room upgrade, early check in, high-speed internet, or free breakfast. Such amenities will be noted in the listing.

AAA inspectors carefully evaluate every lodging establishment listed in the TourBook® guides, including Bed and Breakfast inns. AAA monitors Member satisfaction through surveys and your comments. AAA rating criteria reflect your needs and expectations and the design and service standards determined by the lodging industry. Additionally, we maintain an open dialogue with individual establishment operators, the American Hotel and Motel Association and most major lodging chains.

Lodging Evaluation Criteria
Properties listed by AAA are required to provide clean and well-maintained facilities throughout, a hospitable staff and a well-kept appearance. Each guest room is required to have: comfortable beds and good quality bedding, locks on all doors and windows, comfortable furnishings and pleasant décor, smoke detectors, adequate towels and supplies, at least one chair, and adequate illumination at each task area.

AAA's Diamond Ratings
After the minimum set of standards are met a property is assigned a diamond rating reflecting the overall quality of the establishment. The ratings range from one to five diamonds and reflect the physical and service standards typically found at each diamond level.

The ratings classification represents the physical design and level of services provided by the property. For example, a motel offers limited services and recreational facilities. A resort hotel offers extensive guest services and recreational facilities. AAA only compares properties to like properties.

A few properties are listed without a rating. They were either under construction or undergoing such a substantial renovation at publication time that it was impossible to assign an accurate rating. In addition, an "FYI" rating indicates a property that has not been inspected or does not meet the minimum listing requirements. The property is listed only as a service to our Members.

AAA Official Appointments Lodgings
and restaurants approved by AAA are eligible for our Official Appointment Program, which permits the display and advertising of the AAA emblem. Official Appointment properties have shown a special interest in serving AAA Members. This helps our Members find accommodations on which they can depend. In addition, an Official Appointment hotel may choose to offer AAA Members up to two special amenities, such as, room upgrade, early check in, high-speed internet, or free breakfast. Such amenities will be noted in the listing.

Most AAA TourBook® guides are available free to Members and can be shipped to the Member's residence at no charge within 7-10 business days. To take advantage of this special Member benefit and order the maps of your choice, you may do one of the following:

If you experience a problem ordering AAA TourBook® guides online after you have successfully registered your email address and signed in, please contact website support at 1-888-929-2911.

The AAA TourBook® guide, Traveling With Your Pet, provides comprehensive information on all aspects of pet travel. This publication is available in most bookstores and retails for $17.95. To receive a special Members-only price, you may visit your local AAA Branch to pick up your copy for $13.95.

Annually, lodging operators are asked to update rates, discounts and rate options for AAA Members, but properties are not required to offer a discount to be listed. However, if the SAVE icon appears in the listing then the hotel offers either a minimum 10% discount off the standard room rate or the lowest public rate available at the time of booking for the dates of your stay.

Exceptions - Lodgings may temporarily increase their room rates or modify their policies during a special event or for those traveling as part of a group or convention. Examples of such events range from Mardi Gras and the Kentucky Derby to college football games, holidays and state fairs. At these times the rate options do not apply.

Rates - Please note that rates are provided to AAA by each property and represent the publically available rate or ranges for a standard room. Rates are rounded to the nearest dollar and do not include taxes. U.S., Mexican, and Caribbean rates are in U.S. dollars; rates for Canadian lodgings are in Canadian dollars.

To ensure the online TripTik® travel planner feature works correctly, please refer to the following system requirements and troubleshooting information:

Online TripTik® System Requirements

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Software: Adobe Reader® - Before using TripTik, please ensure the latest version of Adobe Reader® is installed on your computer. If you do not have this program installed, you may download the Adobe Reader software free.

Disable Your Popup Blockers: The TripTik Travel Planner opens in a new window, which means that your computer must be configured to allow popup windows from our site.

If you click on a button or link and nothing happens or the current page seems to refresh itself, this usually means you have popup/ad blocker software on your PC. Our site does not use popup ads, but does open certain functions in new windows.

Please follow the instructions for your browser to enable popup windows.

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Still having trouble? 
If you have tried all of the above and are still experiencing problems using our online TripTik travel planner, please feel free to contact our website support at 1-888-929-2911.