FAQ - Travel

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To zoom in: Double click on the left mouse button while hovering over the map or click on the (+) button on the left of the map.

To zoom out: Double click on the right mouse button while hovering over the map or click on the (-) button on the left of the map.

To pan around the map: On some map views, you can pan left, right, up or down by using the arrow keys located at the top left of the map, or you can use your mouse to click and drag the map to display a new area.

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Choose the Get Directions tab on the AAA Maps and Driving Directions page. Enter your starting address in the Starting address field and enter your destination address in the Ending address field. Once you are done, select Get Directions to start your search. For best results, enter the addresses as completely and accurately as possible.

If you already mapped a location, select Get Directions.  A new Starting address field will appear.  Enter your starting address and select Get Directions again to obtain your directions.  You can change your mapped location to a starting address by clicking on From Here in the bubble on the map; enter your destination address in the Enter an Address field and select Go.

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To reverse directions, select Get reverse directions above the driving directions.  To change the start or destination address, simply edit or change the address box(es) at the top of the page.  When complete, select the Get Directions tab to perform another search.

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On the results page, a written driving route appears on the left panel, along with an overview map and detailed map on the right.  Directions are highlighted on the map with a blue line.  Total drive time and distance are summarized on the top of the left panel.

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Most major airports in the United States and Canada can be mapped and routed by entering the airport code into the address field.

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AAA Online Maps and Directions is an online mapping solution that provides you an interactive mapping experience with detailed maps, advanced tools and improved graphics. All of this is packaged into one easy–to-use tool, powered by GoogleTM.

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If you know you have entered your information correctly but the results are incorrect, it's possible that the street you are looking for may be new and not yet in our database.

If you know the name of an older street near the new location, we suggest entering that street name into the address field so that you can at least generate a map of the general area you're interested in.

However, if the street is not new and the results are still incorrect, it may be the result of some technical difficulties with our data. Please contact us and include the exact address or addresses you were trying to locate. Be sure to include what the inaccuracies were in the directions. You may also call for website support at 1-888-929-2911. We’ll work to resolve the problem as quickly as possible. ss

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When you are ready, simply select the Print or Email options displayed near the top of the map. Follow the instructions for each respective action.

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The AAA Gas Price Finder requires that you enter a street address, city and state, or a street address and ZIP code. The AAA Gas Price Finder does not search addresses using suite, floor or apartment numbers.

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AAA has partnered with Oil Price Information Service (OPIS) to provide gas prices for over 85,000 outlets around the country.  Gas prices are derived from credit card transactions as well as direct feeds from individual chains.

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No, the prices reported are for the benefit of current AAA Members to help them plan their trips. The information may not be republished in any way.
If you are a member of the press with questions about fuel prices, please contact AAA Media Relations at (415)565-2400.

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AAA Gas Price Finder is an online tool that lets AAA Members search and locate low gas prices in their area, as well as when planning a road trip or daily commute. 

AAA Gas Price Finder collects pricing information from over 85,000 gas stations across the United States.  Our results are based on gas prices supplied within the last 7 days, but many are updated within the last 24 hours.

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If you see inaccurate information about gas stations or gas prices, it may be the result of some technical difficulties with our data. Please Contact Us by email, including the station name, city and state where the error occurred, or call website support at 1-888-929-2911. Try and include the gasoline grade and price if applicable. We'll work to resolve the problem as quickly as possible.

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Use either "&" or "@" between the two street names.
Example:"Market & Powell" or "Market @ Powell"

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To map an address, type in a street address, city and state or ZIP code, and then select the Get Map link.
Suggested formatting: "Address, City, State" or "Address, City, ZIP"
Example: "100 Van Ness Avenue, San Francisco, CA" or "100 Van Ness Avenue, San Francisco, 94102"

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You can enter a street address (e.g., 100 North Main Street) or an intersection (e.g. Market @ Powell) into the Address field. You can also enter an airport code (e.g., SFO) into the Address field. AAA Directions does not recognize geographic features, names of housing developments, or businesses.

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AAA Online Maps and Directions is an online mapping solution that provides you an interactive mapping experience with detailed maps, advanced tools and improved graphics. All of this is packaged into one easy–to-use tool, powered by GoogleTM.

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We recommend using one of the following browsers: Chrome, Internet Explorer IE 6.0+, Firefox 0.8+, Netscape 7.1+, Opera 8.02+, or Safari 2.4+

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To zoom in: Double click on the left mouse button while hovering over the map or click on the (+) button on the left of the map.

To zoom out: Double click on the right mouse button while hovering over the map or click on the (-) button on the left of the map.

To pan around the map: You can pan left, right, up or down by using the arrow keys located at the top left of the map. Or you can use your mouse to click and drag the map to display a new area.

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Most AAA Maps are available free to Members and can be shipped to the Member's residence at no charge within 7-10 business days. To take advantage of this special Member benefit and order the maps of your choice, you may do one of the following:

•  Visit your local AAA branch
•  Order Online 
•  Call us at 1-800-922-8228

If you experience a problem ordering maps online after you have successfully registered your email address and signed in, please contact website support at 1-888-929-2911.

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Most AAA branches offer a limited selection of international maps at no charge to Members.

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TourBook® guides hotel and restaurant listings that include a red AAA logo and whose diamond ratings appear in red, participate in the AAA Official Appointment program.

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We appreciate any and all feedback about hotels, restaurants, campgrounds and attractions listed in the AAA TourBook® guides.

 

To begin, go to our AAA Ratings Feedback Form. You'll need to register and sign in to our website to submit the form. We may contact you to follow up on certain issues, but if you'd rather not be contacted let us know as part of your comments.

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AAA inspectors carefully evaluate every lodging establishment listed in the TourBook® guides, including Bed and Breakfast inns. AAA monitors Member satisfaction through surveys and your comments. AAA rating criteria reflect your needs and expectations and the design and service standards determined by the lodging industry. Additionally, we maintain an open dialogue with individual establishment operators, the American Hotel and Motel Association and most major lodging chains.

Lodging Evaluation Criteria
Properties listed by AAA are required to provide clean and well-maintained facilities throughout, a hospitable staff and a well-kept appearance. Each guest room is required to have: comfortable beds and good quality bedding, locks on all doors and windows, comfortable furnishings and pleasant décor, smoke detectors, adequate towels and supplies, at least one chair, and adequate illumination at each task area.

AAA's Diamond Ratings
After the minimum set of standards are met a property is assigned a diamond rating reflecting the overall quality of the establishment. The ratings range from one to five diamonds and reflect the physical and service standards typically found at each diamond level.

The ratings classification represents the physical design and level of services provided by the property. For example, a motel offers limited services and recreational facilities. A resort hotel offers extensive guest services and recreational facilities. AAA only compares properties to like properties.

A few properties are listed without a rating. They were either under construction or undergoing such a substantial renovation at publication time that it was impossible to assign an accurate rating. In addition, an "FYI" rating indicates a property that has not been inspected or does not meet the minimum listing requirements. The property is listed only as a service to our Members.

AAA Official Appointments 
Lodgings and restaurants approved by AAA are eligible for our Official Appointment Program, which permits the display and advertising of the AAA emblem. Official Appointment properties have shown a special interest in serving AAA Members. This helps our Members find accommodations on which they can depend. In addition, an Official Appointment hotel may choose to offer AAA Members up to two special amenities, such as, room upgrade, early check in, high-speed internet, or free breakfast. Such amenities will be noted in the listing.

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AAA inspectors carefully evaluate every lodging establishment listed in the TourBook® guides, including Bed and Breakfast inns. AAA monitors Member satisfaction through surveys and your comments. AAA rating criteria reflect your needs and expectations and the design and service standards determined by the lodging industry. Additionally, we maintain an open dialogue with individual establishment operators, the American Hotel and Motel Association and most major lodging chains.

Lodging Evaluation Criteria
Properties listed by AAA are required to provide clean and well-maintained facilities throughout, a hospitable staff and a well-kept appearance. Each guest room is required to have: comfortable beds and good quality bedding, locks on all doors and windows, comfortable furnishings and pleasant décor, smoke detectors, adequate towels and supplies, at least one chair, and adequate illumination at each task area.

AAA's Diamond Ratings
After the minimum set of standards are met a property is assigned a diamond rating reflecting the overall quality of the establishment. The ratings range from one to five diamonds and reflect the physical and service standards typically found at each diamond level.

The ratings classification represents the physical design and level of services provided by the property. For example, a motel offers limited services and recreational facilities. A resort hotel offers extensive guest services and recreational facilities. AAA only compares properties to like properties.

A few properties are listed without a rating. They were either under construction or undergoing such a substantial renovation at publication time that it was impossible to assign an accurate rating. In addition, an "FYI" rating indicates a property that has not been inspected or does not meet the minimum listing requirements. The property is listed only as a service to our Members.

AAA Official Appointments Lodgings
and restaurants approved by AAA are eligible for our Official Appointment Program, which permits the display and advertising of the AAA emblem. Official Appointment properties have shown a special interest in serving AAA Members. This helps our Members find accommodations on which they can depend. In addition, an Official Appointment hotel may choose to offer AAA Members up to two special amenities, such as, room upgrade, early check in, high-speed internet, or free breakfast. Such amenities will be noted in the listing.

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Most AAA TourBook® guides are available free to Members and can be shipped to the Member's residence at no charge within 7-10 business days. To take advantage of this special Member benefit and order the maps of your choice, you may do one of the following:

•  Visit your local AAA branch 
•  Order Online 
•  Call us at 1-800-922-8228


If you experience a problem ordering AAA TourBook® guides online after you have successfully registered your email address and signed in, please contact website support at 1-888-929-2911.

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The AAA TourBook® guide, Traveling With Your Pet, provides comprehensive information on all aspects of pet travel. This publication is available in most bookstores and retails for $18.95. To receive a special Members-only price, you may visit your local AAA Branch to pick up your copy for $14.50.

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Annually, lodging operators are asked to update rates, discounts and rate options for AAA Members, but properties are not required to offer a discount to be listed. However, if the SAVE icon appears in the listing then the hotel offers either a minimum 10% discount off the standard room rate or the lowest public rate available at the time of booking for the dates of your stay.

Exceptions - Lodgings may temporarily increase their room rates or modify their policies during a special event or for those traveling as part of a group or convention. Examples of such events range from Mardi Gras and the Kentucky Derby to college football games, holidays and state fairs. At these times the rate options do not apply.

Rates - Please note that rates are provided to AAA by each property and represent the publically available rate or ranges for a standard room. Rates are rounded to the nearest dollar and do not include taxes. U.S., Mexican, and Caribbean rates are in U.S. dollars; rates for Canadian lodgings are in Canadian dollars.

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To ensure the online TripTik® travel planner feature works correctly, please refer to the following system requirements and troubleshooting information:

Online TripTik® System Requirements

Operating Systems: Windows 95, 98, 2000, ME, NT, XP; Mac OS 10.1 or higher

Browsers: Microsoft Internet Explorer version 5.5 and above (Windows only); Mozilla 1.4 and above; Netscape Communicator 7.1 and above; OmniWeb 4.5 and above (Mac OS only); Safari 1.01 and above (Mac OS only)

Software: Adobe Reader® - Before using TripTik, please ensure the latest version of Adobe Reader® is installed on your computer. If you do not have this program installed, you may download the Adobe Reader software free.

Disable Your Popup Blockers: The TripTik Travel Planner opens in a new window, which means that your computer must be configured to allow popup windows from our site.

If you click on a button or link and nothing happens or the current page seems to refresh itself, this usually means you have popup/ad blocker software on your PC. Our site does not use popup ads, but does open certain functions in new windows.

Please follow the instructions for your browser to enable popup windows.

Earthlink Users and AOL Users
Both Earthlink and AOL have popup blockers automatically included in their software. Please contact Earthlink or AOL and ask how to configure the blocker to accept new window requests from AAA.com.

Anti-Virus, Firewall, & Security Product Users
Some anti-virus, firewall and security products (such as Norton) include popup blockers. You will need to contact the product manufacturer and ask how to configure the blocker to accept new window requests from AAA.com.

Enable Scripting
If you are getting a blank screen, this is generally caused by Active Scripting not being enabled. Enable Active Scripting by simply following the directions for your browser.

Still having trouble? 
If you have tried all of the above and are still experiencing problems using our online TripTik travel planner, please feel free to contact our website support at 1-888-929-2911.

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For Booking Online:

Flight

A standard per transaction fee of $5 will be charged for air reservations booked online.

Ordering paper tickets, rather than e-tickets, or booking itineraries where the airline requires a paper ticket may add an airline imposed fee of up to $20 to $25 per ticket (dependent on the airline), as well as delivery related fees.

Hotel
Service fees may apply to certain hotel bookings. These fees are included in the taxes and fees total presented prior to completion of your booking.

Car, Vacation Package, and Cruise
No service fee is charged.

For Booking by Phone or in Person: 

Please see attached fee schedule (PDF).

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Members and non-members alike can use AAA Travel services to book travel at AAA.com, their local AAA branch offices, or by calling our service center. However, many of the cruise and tour programs offered by AAA include exclusive discounts and value-added benefits available only to AAA Members.

AAA is your committed travel partner before, during and after your vacation—exactly the type of service you would expect from AAA.

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Search for a local AAA Travel Counselor or Destination Specialist that can help you plan your next big adventure.

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To check the status of most reservations, please contact us at 1-800-860-7443 or email us with your questions.

To check the status of your Flight, Car Rental, Hotel, or Flight + Hotel booked online, click here.

Use the contact information below for the following vacations or travel partners:

 

Disneyland Resort Vacations
1-888-357-7735
Send an email
View Your Reservation

Hotel, Car Rental, Flights
View Your Reservation

Pleasant Holidays
1-888-937-5523
Send an email

AAA Getaways
1-888-831-4222
Website

Universal Studios Parks & Resort Vacations
1-800-711-0080
Send an email

AAA Sojourns
1-888-937-5523
Send an email

For other inquiries, please contact us.

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1-800-922-8228
M-F 7am-9pm
Sat-Sun 7am-7pm
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