Although AAA is nationwide, each state has its own association, with its own website to support its Members. If you recently moved from another area and tried to register your club's Member number with AAA.com, you would have received an error message.
If you are a current resident of Northern California, Nevada, or Utah and your out-of-area Membership has not been expired for more than 60 days, you may call us at 1-800-922-8228 and have your Membership transferred. If your Membership expired more than 60 days ago, a new account would have to be established and a one-time enrollment fee of $17.00 may apply.
If you are receiving any other type of error message, please 1-888-929-2911 for technical assistance.
You may transfer your AAA Membership to the club in your new area when your AAA Membership expires with the AAA of Northern California, Nevada and Utah.
You may transfer your AAA Membership one of two ways:
• Visit your local AAA branch
• Call Member Services at 1-800-922-8228 (select option 2).
We're sorry, but this feature is currently not available online. Please call Member Services at 1-800-922-8228.
A: The method you used to initially set up your insurance policy automatic payment or Membership automatic renewal determines how you can update your payment information.
If you previously signed up online for either automatic renewal of your AAA Membership or automatic payments for your AAA Insurance policy you can only update your payment information online.
To update or change your payment information (credit card, debit card or bank account number) online, simply log in to your account and follow these steps:
If you previously signed up over the phone for automatic renewal of your AAA Membership or automatic payments for your AAA Insurance policy, you can only update your credit card information by phone.
To update or change your payment information (credit card, debit card or bank account number) by phone, please call AAA Members Service Center at 800-922-8228 or your local branch.
Through Your Bank (AAA Insurance Automatic Payment Only)
If you use online bill pay or home banking through your financial institution to automatically make payments on your AAA Insurance policy, please contact your financial institution to update your payment information.
While we do not currently offer paperless billing, AAA is committed to bringing this service to our Members in the near future. As soon as the program becomes available, an announcement will appear at AAA.com. We appreciate your patience while we transition to this option.
Your Membership number appears on your AAA Membership card.
If you recently purchased a AAA Membership online, it appears on your printed receipt.
If you are having trouble locating your Member number, please call Member Services at 1-800-922-8228.
Once a new Membership card request has been received and processed, it should arrive at your mailing address within 7 to 10 days.
An Associate Member is a spouse or resident adult, and any dependent children 16-20 years old. Each added Associate Member in the household is attached to the primary AAA Membership. An Associate Member gets all the same features and benefits as the Primary Member, but at a reduced annual rate. Each AAA Membership is limited to a maximum of 8 associates.
Associate Members can become Primary Members by simply purchasing their own Membership either online, at a nearby AAA branch office, or over the phone by calling 1-800-922-8228.
You may cancel your AAA Membership or change to a different level of service at any time by calling your nearby AAA branch or by calling Member Services at 1-800-922-8228.
At AAA, our first priority is serving our Members and you should hear back from us within 24 hours.
To prevent our emails from being intercepted by your service provider's email filters, please add the following addresses to your to your email settings: "csaa.com," "aaa.com," or "aaaemail.com."
You may also Contact Us or email us directly at support@AAAemail.com. Please include your AAA Membership number, alternate contact information, and your original email.
If you need immediate assistance, please don't hesitate to call 1-800-922-8228.
Adding an Associate to your AAA Membership is easy:
|•||Click on the Sign in to My AAA link on the top left of the home page. If you are not currently registered, select Register Now.|
|•||If you are registered, enter your email address and password. Click Sign In.|
|•||You'll be taken to your My AAA page, which contains your personal information about your AAA Membership.|
|•||Scroll down to Associate Members and click the Add New Associate Member link.|
|•||Enter all required information.|
If you have difficulty completing the change, please call 1-888-929-2911 for technical assistance.
Yes, you can make a one-time payment to renew your AAA Membership. Members can sign in to My AAA and pay their annual dues. Please note that one-time payments can only be made during your renewal period, which starts 30 days prior to your Membership expiration date.
In order to determine the cause of your Membership cancellation and to reactivate your Membership, please contact us toll free at (800) 922-8228.
There could be several reasons that you are unable to add an Associate Member to your account:
|•||You are not the Primary Member on the account; only the Primary Member or the spouse/resident adult of the Primary Member may add an Associate|
|•||You already have the maximum number of Associates in your household.|
If you recently renewed your AAA Membership or upgraded your Membership online, the online system may be temporarily unable to process this request. Please call Member Services at 1-800-922-8228 for additional assistance.
To update your contact information, simply log in with your email address and password at AAA.com. You will be taken to your My AAA page, where you can update your personal information as needed.
Note: Changing the contact information on your My AAA page does not affect your AAA Insurance policy contact information. To change your contact information for AAA Insurance policies, call Member Services at 1-800-922-8228.
To remove an existing Associate Member from your current AAA Membership, please call Member Services at 1-800-922-8228.