Established in 1900, AAA offers a wide array of automotive, travel, insurance and financial services. In North America, AAA is a not-for-profit, fully tax-paying federation of 57 motor clubs with more than 1,100 offices, serving more than 52 million Members throughout the United States (41 clubs) and Canada (nine clubs).
The second-largest regional Member club of the national organization, we serve more than 4 million Members in Northern California, Nevada and Utah.
• We are headquartered in Emeryville, California, in the San Francisco Bay Area.
• We have approximately 2,200 employees.
• In Northern California, we have over 3.5 million Members.
• In Nevada, we have over 370,000 Members.
• In Utah, we have over 175,000 Members.
As of 2011, there are more than 75 AAA branch offices located in Northern California, in addition to six AAA Express stores. There are 11 AAA branch offices located in Nevada and six in Utah.
Our President and CEO is Paul Gaffney.
“AAA” is our preferred business name in print stories. For broadcast, you can call us “Triple-A.” Regionally, we prefer to be identified as one of the following: AAA Northern California, AAA Nevada or AAA Utah. The name “American Automobile Association” is no longer used, simply “AAA.” Historically, we were known as the California State Automobile Association; however, that name is no longer used.
AAA is the largest, most reliable provider of emergency road service in the world. AAA of Northern California first began offering roadside service in 1924. Each year, AAA Emergency Road Service responds to almost 30 million distress calls from Members nationally. In 2011, we responded to more than 2.6 million calls within Northern California, Nevada and Utah. Our Members report a 88.1% satisfaction rate with our Emergency Road Service.
The top three reasons people call AAA are to get a tow for a broken-down vehicle; to get a jumpstart or battery replacement service; and because they are locked out of their vehicles.
The AAA-Approved Auto Repair Program has evaluated and approved more than 600 auto repair facilities in Northern California, Nevada and Utah. AAA Members using the facilities report a 99.2% satisfaction rate. For locations near you, call the AAA Approved Auto Repair referral hotline at (800) 645-4288.
AAA is one of the top five insurance agencies in the state of California. We have nearly 1 million auto insurance policyholders and insure approximately 1.7 million cars in California. Our insurance partner, the AAA Northern California, Nevada and Utah Insurance Exchange, began offering auto insurance in 1914. One out of every five cars on Northern California roads is insured by AAA.
In addition to homeowners, AAA offers its members motorcycle, watercraft, motorhome, renters, rental property, flood, umbrella, travel and life insurance.
AAA Travel is the nation's largest leisure travel agency, offering booking for unique vacation packages, cruises, flights, hotels and car rentals around the world.
AAA Members and their travel companions account for 38 percent of all spending on U.S. lodging stays annually, or nearly 1 million hotel rooms each day.
Every year, AAA tourism editors evaluate and assign ratings of 1 to 5 diamonds for nearly 32,000 lodgings in the U.S., Canada, Mexico, and the Caribbean. These diamond ratings are listed in the annual TourBook® guides.
There are nearly 70 AAA Travel locations in Northern California, nine in Nevada and five in Utah. AAA Travel services can also be accessed online at www.aaa.com or via our toll free number, (888) 937-5523.
One of the largest travel publishers in the world, AAA distributes millions of maps, TourBooks, TripTik® and other auto and travel publications each year as well as providing online directions and gas prices.
VIA, AAA's award-winning bimonthly magazine, is the 20th largest consumer magazine in the U.S., with a circulation of more than 2.7 million.
AAA has advocated and worked for the safety and security of all travelers for more than 100 years. We provide tips to help drivers, cyclists, pedestrians, and parents of teens and small children keep safe while using roads and sidewalks, as well as valuable interactive programs for teen and senior drivers.
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